Refunds & Exchanges (closing Down Sale)
As Flakii is in its final weeks of trading, we are unable to accept returns or exchanges on any items unless they are faulty, as per the New Zealand Consumer Guarantees Act.
Please choose carefully, as all sales are final. We truly appreciate your understanding and your support during this closing down period
CONTACT US
If you have any questions about our Refunds & Exchanges policy or need assistance with a return, please don't hesitate to contact us. We're here to help you.
FLAKII LTD REFUND POLICY
Defective Items
If you receive an item that is defective, please contact our customer service team immediately with your order number and a description of the issue.
We will arrange for a replacement (while stocks last) including shipping costs, for any items that are confirmed to be defective upon receipt.
Non-Returnable Items
The following items cannot be returned or refunded: a. Gift cards b. Intimate apparel (e.g., underwear, swimwear) c. Custom or personalised items d. Items marked as "Final Sale"
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
- Email: hello@flakii.com
- Phone: 0800 352 544
- Address: 100 Esplanade, Sumner 8081 Christchurch New Zealand
Policy Updates
Flakii LTD reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.
Governing Law
This refund policy is governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.
By making a purchase with Flakii LTD, you agree to the terms and conditions of this refund policy.
